At EverydayCozy, we are committed to providing a fair and transparent after-sales experience. If there is an issue with your order, please contact us within the policy guidelines below and we will review your case accordingly.
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After-Sales & Dispute Submission
All refund, resend, or return requests must be submitted directly through EverydayCozy’s official customer support channels.
Opening a dispute through a payment provider or third-party platform without contacting us first may affect the efficiency and outcome of your case.
To help us resolve your request as quickly as possible, please provide:
Clear photos or videos showing the issue (damage, defect, or incorrect item)
Screenshots of customer complaints or communications, including name, date, and content (e.g. email or payment platform notice)
Returned items, only if specifically requested and approved by us
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Orders Delayed
You may request after-sales support if your order shows any of the following after shipment:
No valid tracking updates
Long-term transit or stalled status
Abnormal or expired tracking information
General processing guideline (counted from the shipment date):
United States orders: 45 days
Notes:
If delivery attempts fail due to insufficient address, no recipient, or missed pickup, parcels may be held at the local post office or pickup point. Customers are advised to contact the local carrier directly.
If tracking shows the package as “delivered” but the order was not received, we will assist with verification. Investigation may take 1–2 months, and outcomes cannot be guaranteed.
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Marked as Delivered but Not Received
If tracking information confirms the order was delivered, refunds or resends are generally not supported.
If the package was not received, customers must provide:
A non-delivery certificate issued by the local post office or carrier, including an official stamp or confirmation
The following situations are not eligible for after-sales support:
Incorrect or incomplete shipping address
Recipient information does not exist
Refused delivery
Failure to pick up the parcel in time
No safe delivery location
Customs clearance issues
Other circumstances caused by the recipient or local regulations
If a package is returned, lost, or damaged during return transit, we cannot assume responsibility.
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Damaged Products
If your item arrives damaged:
Please contact us within 30 days of delivery
Provide clear photos or videos showing the damage
Resolution will depend on severity:
Severely damaged items: replacement or full refund
Partially damaged items: partial refund or replacement
Minor issues (such as light wrinkles, small scratches, loose threads) that do not affect functionality are not eligible for refunds
Additional Notes:
Refunds are generally recommended for fragile items
Damage to outer packaging alone, without affecting product use, does not qualify for compensation
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Incorrect or Missing Items
All orders undergo quality checks prior to shipment. If an issue occurs:
Incorrect items: replacement or refund
Wrong color or size that does not affect functionality: processed upon proof of customer complaint
Missing parts:
Does not affect functionality: partial refund or resend of missing parts
Affects functionality: replacement item
Accessories: accessories will be resent
For size-related issues, measurement photos may be requested to assist verification.
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Order Cancellation
Orders may be canceled before processing for a full refund
Once an order has entered processing, fulfillment, or production, cancellation is usually not possible
The following orders cannot be canceled after payment:
Customized or personalized products
Pre-order or exclusive inventory items
Photo, video, or other service-based orders that have already been scheduled or prepared
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Returns
Returns are accepted only with prior approval and instructions from EverydayCozy
Approved returns must be shipped within 30 days of delivery
Important:
International returns are costly, time-consuming, and carry a high risk of loss or damage. Therefore, we generally do not recommend returns and prefer refunds or replacements whenever possible.
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Force Majeure
We are not responsible for delays or damages caused by events beyond our control, including but not limited to:
Epidemics or pandemics
International or political disruptions
Strikes, wars, or civil unrest
Natural disasters or extreme weather
Customs inspections or government actions
If such events occur, we will make reasonable efforts to notify customers via email or support channels.
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Unacceptable Disputes
The following situations are not eligible for refunds, resends, or returns:
The customer no longer wants the item
Incorrect item or SKU ordered by the customer
Incorrect shipping address provided at checkout
Product differences that were disclosed and accepted in advance
Tracking information deleted or unavailable due to third-party logistics systems
Packages returned, destroyed, or detained due to the recipient’s failure to comply with customs or local regulations
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Contact Us
If you have questions about this policy or encounter a situation not covered above, please contact us. We are always happy to review your case and seek a fair resolution.
📧 support@everydaycozy.com